Hot Chocolate

RAM General

How do I get rid of my fundraising page?

Not to worry! If you do not send your fundraising page to anyone it is as if it does not exist. We do not require any participants to fundraise at anytime.

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How can I exchange my size?

There will be a size swap at Expo where you will be able to try on and swap out for a size that you would like. Keep in mind that this is a true participant swap which means certain sizes might be unavailable u...

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Where can I find my corral information?

Corrals will be given about a week out from the race. You can view your corral on your registration in your account as well. To view your registration: 1. Login to your RAM Racing account - https://ramracing.e...

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Can you resend the runner info email?

If you have not received the runner info email it could be for a few reasons: The email is going to your spam/junk folder You need to add us to your email contacts The email could be getting bounced due ...

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Can I exchange my size after the race?

Unfortunately, all sizes must be exchanged prior to race day. We do not do any size exchanges after the race.

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How do I exchange a goodie bag that is broken/defected?

We are sorry for the troubles here! If you could mail us back the defected item we can mail you back a replacement. Can you please just add a note explaining the situation along with a mailing address in the ba...

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Where can I find a coupon code?

Coupon codes are distributed through third party emailers, ambassadors, and our online newsletter. This is where you will find any variety of codes such as free gift codes and discount codes.

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If the weather is bad is the race cancelled?

Thank you for reaching out. We will be running rain, snow or shine! We will be posting weather updates on our Hot Chocolate 15k/5k Facebook should there be a reason to delay the race for any reason.

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Is packet mailing per person or per order?

Packet mailing is per person. Each person registered that would like to have their packet delivered, must pay the packet mailing fee. Please remember, packet mailing closes three weeks before race day.

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Do I get a refund if I switch race distances?

You may receive a refund when switching race distances up to three weeks before the race, after that we will no longer offer refunds for distance changes.

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